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SPECIALS
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THE ANNUAL WINTER
THAW
SAVINGS
It's that
nose freezing time of year again and to
help thaw you out this winter we have applied
discounts for all of our great confections. Make a $50 purchase
or greater & get 10% OFF your total at check out.
(Discounts Apply)
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Great Gift
Ideas
•Mother's Day Gift Boxes
•Holiday Gifts
•Corporate Gifts
•Elegant Gift Boxes
•Chocolate covered caramel
•Our famous Rocky Road
•Seasonal Specialties
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The staff at Pete's
Gourmet Confections, Inc take great care when shipping each package.
Please refer to,
Shipping FAQ's, below for shipping questions.
*FEDEX requires a street address for all deliveries.
Any "ship to" address that contains a PO Box will be returned
and a delivery charge will be billed to the
customer.
All gift card messages must be entered on the address
information page in "additional information"
as we will be unable to add it after the order has been
placed.
ORDERS $50.00 and above RECEIVE 10% OFF ORDER
Saturday
service is not available to all zip codes; please check
FedEx.com or 1-800-Go-FedEx to verify service availability.
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Shipping FAQ's
frequently asked questions
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How long will it take to get my order? |
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We try to
get orders out as soon as possible, but please allow 1-3 business
days to process
the order
once we receive it. This time may be extended during busy holidays.
If you choose a faster method of FedEx delivery be sure to allow for
the processing time prior to the package being shipped.
Example:
Mary Smith in Florida places an order at 6:45 pm Monday. The order
goes out via FedEx Home Wednesday evening. It takes approximately
5-6 business days to reach Florida and get distributed to the local
destination. The package should be delivered around Thursday.
You can refer to www.fedex.com for
examples of shipping times to various locations.
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Why do you only ship via
FedEx Air methods during the warmer months of the year? |
The staff at Pete's Gourmet try their very best to
insure that our gourmet marshmallow products arrive in the best
condition possible. Therefore, we take extra care when shipping each
package.
For temperatures under 75 degrees, ground shipping is available for
any of our gift boxes, gourmet food or any other marshmallow candy
products. For warmer weather, 2 day air is required. In some cases,
during the summer months and in extreme heat, overnight air may be
required. Insulated packaging is often necessary for shipping in
warm to hot weather.
Our non-chocolate products (undipped Marshmallows) are shipped via
FedEx ground year round and our chocolate products can be shipped
during the colder months via ground as well. During extreme heat
we reserve the right to ship only on Monday and Tuesdays to insure
safe arrival of packages not being shipped next day air. |
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What if I put the wrong
address? |
| If you put the wrong address on your order, contact
Pete's Gourmet as soon as possible so we can change the shipping
address. If the package has already been shipped the delivery
company will charge a change of address fee which will be billed to
your order. |
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How will I know when my
gifts have shipped? |
| Once your order ships, you will receive an email
shipping confirmation that contains your FedEx tracking number with
the exact day and time the order was shipped. |
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Can you ship my gifts
overseas? |
| We do ship internationally. Additional fees for
customs may apply. If you have further questions about shipping
Internationally give us a call at (866) 857-3837 or write to
shipping@petesgourmet.com |
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How will I know when my
gifts have arrived? |
| You can track the progress of your delivery by
calling 1-800-GOFEDEX (463-3339) or visit FedEx at
www.fedex.com
for up to the minute delivery information, just use the tracking
number you received in our shipping confirmation email. You can also
call us for help at 1-866- 857-3837 from 9am-5pm PST, Monday-Friday. |
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Will my recipient receive
your catalog or packing list with prices on their gift choice?
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| We do not include any marketing materials in the
box , unless requested. A packing slip, without pricing is
included. Upon request, a personalized gift card will be sent. |
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| If you need any further information on our shipping
or other issues, please contact us at
customerservice@petesgourmet.com or call
us at 1-866-857-3837, Monday-Friday, 9am-5pm PST |
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